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IHETC Academy

IHETC Academy

Marketing and sales — 27 modules

Customer acquisition, digital communication, selling and retention. The field covers the channels actually used in the sub-region — instant messaging, social networks, structured word of mouth — rather than tools designed for other markets.

What this field covers

Customer acquisition, digital communication, selling and retention. The field covers the channels actually used in the sub-region — instant messaging, social networks, structured word of mouth — rather than tools designed for other markets.

modules in the catalogue
27
at beginner level
8
at intermediate level
19

None to date — we display it rather than hide it.

at advanced level
0

How this field breaks down

The base is an intermediate plateau. Where the « advanced » column is empty, it stays on display: that is the most useful information here.

Beginner
8 (30 %)
Intermediate
19 (70 %)
Advanced
0 (0 %)
Total: 27 modules

Why this field matters here

Here, marketing runs mostly through the phone and a messaging app, not a brochure website. Training that starts with search optimisation for a site nobody visits has the wrong channel and the wrong budget.

Target roles

What these people actually do once in role — not the title on the payslip.

Digital communications officer

They maintain a steady presence and measure what it returns. Consistency beats creativity in the first six months.

Field sales representative

They turn a contact into an order and document the cycle. Written follow-up is what separates a good seller from a lucky one.

Customer relations manager

They organise response, follow-up and complaints. The role pays off most where repeat business drives margin.

Where to start

Order matters more than volume: a module taken at the wrong time is a module wasted.

  1. 01

    1 — Offer and message

    Who you speak to, and exactly what you promise.

  2. 02

    2 — Channels and consistency

    Pick two channels and keep them, rather than six and drop them.

  3. 03

    3 — Measurement and retention

    Count what counts: acquisition cost, repeat rate, referral.

Questions about this field

Do I need an ad budget to apply this?

No. Most of the path covers levers with no media spend: clarity of the offer, consistency of presence, follow-up of existing contacts. Paid advertising comes last, because it amplifies a message — it does not fix one.

How long before it has an effect?

Expect three to six months of steady presence before a channel produces anything other than noise. That delay is not the method being slow: it is how long an audience takes to recognise a sender. Training that promises a result in three weeks is selling a campaign, not an acquisition system.

The catalogue

Professional certification

Executive Education

Project Management Certificate

Frame, steer and deliver — a proven method, in six months.

  • Framing
  • Planning
  • Risk management
  • Scrum
6 months12 h/week
2 900 000 GNF in totalView programme
Professional certification

Executive Education

Applied AI for Business Certificate

Move from talking about AI to measurable gains.

  • AI use cases
  • Value analysis
  • Data governance
  • Change management
4 months12 h/week
3 200 000 GNF in totalView programme
Professional certification

Executive Education

Digital Transformation Certificate

Lead the digital change of a whole organisation.

  • Diagnosis
  • Roadmap
  • Governance
  • Change management
6 months12 h/week
3 600 000 GNF in totalView programme
Short course

Executive Education

Advanced Excel

The tool everyone thinks they know, finally mastered.

  • Formulas
  • Pivot tables
  • Macros
  • Dashboards
2 months8 h/week
900 000 GNF in totalView programme
Short course

Executive Education

Introduction to Programming

Write your first useful program, with no prior background.

  • Python
  • Algorithms
  • Automation
3 months8 h/week
1 200 000 GNF in totalView programme
Short course

Executive Education

Website Creation

Put a professional site online, from domain to hosting.

  • HTML
  • CSS
  • Hosting
  • SEO
3 months8 h/week
1 400 000 GNF in totalView programme
Short course

Executive Education

Digital Marketing Essentials

Attract customers online on a controlled budget.

  • Positioning
  • Content
  • Online advertising
  • Measurement
2 months8 h/week
1 100 000 GNF in totalView programme
Short course

Executive Education

Community Management

Run a community that replies, returns and recommends.

  • Editorial line
  • Content creation
  • Moderation
  • Reporting
2 months8 h/week
1 000 000 GNF in totalView programme
Professional certification

Executive Education

Certificate in Industrial Site Safety Management

Run a site's safety, contractors included, and be able to prove it.

  • Risk analysis
  • Prevention plan
  • Safety induction
  • Record keeping
6 months12 h/week
3 800 000 GNF in totalView programme
Professional certification

Executive Education

Certificate in OHADA Finance and Compliance

Produce accounts that pass audit — and explain them to management.

  • OHADA framework
  • Year-end close
  • Audit file
  • Financial analysis
6 months12 h/week
4 200 000 GNF in totalView programme
Professional certification

Executive Education

Certificate in Artificial Intelligence for Business Decisions

Know what AI can do in your organisation — and turn down the projects that will fail.

  • Use-case framing
  • Project appraisal
  • Data governance
  • Change management
5 months12 h/week
3 600 000 GNF in totalView programme
Professional certification

Executive Education

Certificate in Leading Distributed Teams

Lead teams you do not see daily — without surveilling them.

  • Checkable expectations
  • Follow-up conversations
  • Handling gaps
  • Cross-site communication
4 months12 h/week
2 800 000 GNF in totalView programme
Marketing and sales — 27 modules — IHETC Academy | IHETC — IHETC