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IHETC Academy

IHETC Academy

Marketing and sales 27 modules

Customer acquisition, digital communication, selling and retention. The field covers the channels actually used in the sub-region — instant messaging, social networks, structured word of mouth — rather than tools designed for other markets.

What this field covers

Customer acquisition, digital communication, selling and retention. The field covers the channels actually used in the sub-region — instant messaging, social networks, structured word of mouth — rather than tools designed for other markets.

modules in the catalogue
27
at beginner level
8
at intermediate level
19

This field targets operational skill; expert material is produced to specification.

at advanced level
0

How this field breaks down

Each level is published with its exact count. That is what lets you aim at the entry point matching your job, and know in advance how far the field will carry you.

Beginner
8 (30 %)
Intermediate
19 (70 %)
Advanced
0 (0 %)
Total: 27 modules

Why this field matters here

Here, marketing runs mostly through the phone and a messaging app, not a brochure website. Training that starts with search optimisation for a site nobody visits has the wrong channel and the wrong budget.

Target roles

What these people actually do once in role, described through daily acts rather than the title printed on the payslip.

Digital communications officer

They maintain a steady presence and measure what it returns. Consistency beats creativity in the first six months.

Field sales representative

They turn a contact into an order and document the cycle. Written follow-up is what separates a good seller from a lucky one.

Customer relations manager

They organise response, follow-up and complaints. The role pays off most where repeat business drives margin.

Where to start

Order matters as much as volume: taken at the right moment, a module pays off the very next week, in the role you already hold.

  1. 01

    1 — Offer and message

    Who you speak to, and exactly what you promise.

  2. 02

    2 — Channels and consistency

    Pick two channels and keep them, rather than six and drop them.

  3. 03

    3 — Measurement and retention

    Count what counts: acquisition cost, repeat rate, referral.

Questions about this field

Do I need an ad budget to apply this?

No. Most of the path covers levers with no media spend: clarity of the offer, consistency of presence, follow-up of existing contacts. Paid advertising comes last, because it amplifies a message — it does not fix one.

How long before it has an effect?

Expect three to six months of steady presence before a channel produces anything other than noise. That delay is not the method being slow: it is how long an audience takes to recognise a sender. Training that promises a result in three weeks is selling a campaign, not an acquisition system.

The catalogue

Professional certification

Executive Education

Project Management Certificate

Frame, steer and deliver — a proven method, in six months.

  • Framing
  • Planning
  • Risk management
  • Scrum
6 months12 h/week
2 900 000 GNF in totalView programme
Professional certification

Executive Education

Applied AI for Business Certificate

Move from talking about AI to measurable gains.

  • AI use cases
  • Value analysis
  • Data governance
  • Change management
4 months12 h/week
3 200 000 GNF in totalView programme
Professional certification

Executive Education

Digital Transformation Certificate

Lead the digital change of a whole organisation.

  • Diagnosis
  • Roadmap
  • Governance
  • Change management
6 months12 h/week
3 600 000 GNF in totalView programme
Short course

Executive Education

Advanced Excel

The tool everyone thinks they know, finally mastered.

  • Formulas
  • Pivot tables
  • Macros
  • Dashboards
2 months8 h/week
900 000 GNF in totalView programme
Short course

Executive Education

Introduction to Programming

Write your first useful program, with no prior background.

  • Python
  • Algorithms
  • Automation
3 months8 h/week
1 200 000 GNF in totalView programme
Short course

Executive Education

Website Creation

Put a professional site online, from domain to hosting.

  • HTML
  • CSS
  • Hosting
  • SEO
3 months8 h/week
1 400 000 GNF in totalView programme
Short course

Executive Education

Digital Marketing Essentials

Attract customers online on a controlled budget.

  • Positioning
  • Content
  • Online advertising
  • Measurement
2 months8 h/week
1 100 000 GNF in totalView programme
Short course

Executive Education

Community Management

Run a community that replies, returns and recommends.

  • Editorial line
  • Content creation
  • Moderation
  • Reporting
2 months8 h/week
1 000 000 GNF in totalView programme
Professional certification

Executive Education

Certificate in Industrial Site Safety Management

Run a site's safety, contractors included, and be able to prove it.

  • Risk analysis
  • Prevention plan
  • Safety induction
  • Record keeping
6 months12 h/week
3 800 000 GNF in totalView programme
Professional certification

Executive Education

Certificate in OHADA Finance and Compliance

Produce accounts that pass audit — and explain them to management.

  • OHADA framework
  • Year-end close
  • Audit file
  • Financial analysis
6 months12 h/week
4 200 000 GNF in totalView programme
Professional certification

Executive Education

Certificate in Artificial Intelligence for Business Decisions

Know what AI can do in your organisation — and turn down the projects that will fail.

  • Use-case framing
  • Project appraisal
  • Data governance
  • Change management
5 months12 h/week
3 600 000 GNF in totalView programme
Professional certification

Executive Education

Certificate in Leading Distributed Teams

Lead distributed teams remotely, on trust and on results.

  • Checkable expectations
  • Follow-up conversations
  • Handling gaps
  • Cross-site communication
4 months12 h/week
2 800 000 GNF in totalView programme
Marketing and sales — 27 modules — IHETC Academy | IHETC — IHETC